Browsing by Author "Khushbu, Tanzila Hashem"
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People quality management of inbound contact center of GrameenPhone Ltd.
Khushbu, Tanzila Hashem (BRAC University, 2014-03-24)This report intends to investigate the practices of People Quality Management in the context of GrameenPhone (GP), the leading GSM mobile telephony system in Bangladesh. This report includes all the functions regarding the ...